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Returns & Exchanges

Not quite right? Most unused items can be returned within 30 days of delivery. Here's how it works.

Our return policy

  • Items may be returned within 30 days of delivery.
  • Products must be unused and in original, resalable condition and packaging.
  • Having your order number or receipt handy helps us process the return quickly.
  • Refunds go to the original payment method or as account credit once we receive and inspect the return.

How to return an item

01

Contact Us

Reach out to our sales team with your order number and the items you'd like to return.

02

Get Return Details

We'll confirm eligibility and send return instructions, including where to ship or drop off.

03

Send It Back

Return the items unused and in original packaging, or bring them to either branch.

04

Refund or Exchange

Once we receive and inspect the return, we'll process your refund, credit, or exchange.

Items we can't accept back

  • Cut-to-length wire, cable, and other made-to-order items.
  • Special-order products we don't normally stock.
  • Used, installed, or damaged items (unless covered by warranty).
  • Certain personal safety items, where noted for hygiene or code reasons.

Think your item is defective? That may be covered under warranty instead. Contact us and we'll make it right.

Need to Start a Return?

Contact our team with your order number and we'll take it from there.